VoC Chair Position Description

Term
One year: January 1 to December 31

Specific Duties and Responsibilities

  • Work with the member unit leadership to set goals/metrics to support the business plan as they relate to voice of the customer data collection and analysis
  • Communicate/report to the leadership activities performed, status of performance against goals/metric set, etc. for voice of the customer data collection and analysis
  • Be an advocate for member value, satisfaction, and loyalty
  • Work with leadership to collect and utilize voice of the customer data to recommend appropriate programs and services
  • Download membership information monthly, or request data from appropriate section volunteer
  • Ensure that all members are being communicated to regularly and in accordance with their preferences
  • Receive updates from the Society Voice of the Customer Committee regarding survey tool and voice of the customer initiatives; facilitate member unit participation in collaborative surveys
  • Attend member unit leadership meetings and general membership meetings
  • Uphold Society Bylaws, Policies and Procedures, and Section Operating Agreement

 

Qualifications

  • Must be an ASQ member in good standing and a member of the member unit for which you are serving
  • Preferably will have served as a committee chair or other position within the member unit
  • Knowledge and experience in market research and statistical analysis helpful and desired.
  • Preferably will have strong written and verbal communication skills

 

Time Commitment
Approximately 3 hours per month (outside of leadership committee meetings)