FAQs

Recertification

Where do I send my recertification materials?

Recertification is done by ASQ. For more information, see https://asq.org/cert/recertification


Membership

How do I become a Senior or Fellow Member?

Senior and Fellow membership upgrade information may be found on the ASQ site. If you have any questions please contact our Membership Chair


Email Management

How did the section get my email address?

ASQ sends us a monthly database dump with your name, member number, and, if you opted-in to sharing, your email address

Why should I allow you to send me email?

We are sensitive to email overload and limit our messages to:

  • Newsletter – keep you informed
  • Section meeting announcements – education & networking
  • Educational & training opportunities – advance your career
  • Surveys – better serve you and the other members of the section
  • Messages from other ASQ sections and divisions, vetted by this section’s Leadership Committee for value to our members.We do not sell our mail list.

We use your email address to:

  • Send receipts
  • Send login credentials
  • Recover lost login credentials

What if I want receipts, credentials, etc, but not your mass email?

Opt-in at ASQ to share your email address with the section - see How Do I Change My Email Preferences?. When you get your first email from us, click the link at the bottom of the message to unsubscribe from section email and click the confirmation. This will update our database to show you not accepting mass email - messages sent to two or more addresses. I you want to re-subcribe to section email, send a message to [email protected] with your name, member number, email address, and that you want to receive section email.

Why aren't I getting section email?

There may be several reasons you aren't seeing our messages. If these suggestions are not clear or don't work, please contact [email protected]

  • You have not given ASQ your email address and opted-in to receving section messages, or the email address you provided is no longer valid - see How do I change my ASQ Email preferences
  • Your email provider or client thinks our message are spam and either blocked them or placed them in your spam folder. Our website provider suggested whitelisting:
    • starchapteremailhost2.com 67.43.2.30
    • [email protected]
    • hostemail1.starchapterhost.com 209.59.162.85
    • hostmailbox1.starchapterhost.com 67.43.7.204
    • hostapp1.starchapterhost.com 67.43.0.3
    • hostapp2.starchapterhost.com 209.59.143.168
    • hostapp3.starchapterhost.com 67.225.172.119
    • hostapp4.starchapterhost.com 209.59.144.126
    • starchaptermail.com 69.60.117.130
    • 166.78.71.148
    • [email protected]
    • contact your mail provider for assistance
  • You have not verified your email address. See Why did I get an email address verification letter?
  • You have unsubscribed from section email. See What if I want receipts, credentials, etc., but not your mass email?

Why did I get an email address verification letter?

To prevent our mailing system from being used as a spambot, our hosting service sends mass mailings - the same message to two or more addresses - only to addresses that have previously opened our Welcome message or a subsquent Verification message. If you did not open the Welcome message or if your email address in our database changes, you may receive a verification message. Please open it. If you stopped getting section email, did not get a verification letter, and want to restore it, first check the settings in the next question, then send a note to [email protected].with your name, member number, and email address. We'll investigate and work with you to resolve the problem

How do I change my ASQ Email preferences?

ASQ allows you to opt in and out of receiving different types of email. If your email address changes or if you want to change the email you receive, please update your information on the ASQ site. To receive section email, such as meeting announcements:

  • Log into your ASQ account
  • Select My Account
  • Select the Opt In/Out link
  • Click the Edit button, then set or rest the checkbox for Section Communication
  • Click the Save button at the bottom of the page

Login Credentials

I just joined the section. How do I get my login credentials?

Welcome to the Fox Valley section. We get a member update every month from ASQ and will send a welcome message with a link to update your password or a welcome letter if you did not opt-in to sharing your email address with the section. If you need credentials sooner or did not share your email address, please contact [email protected] with your name, member number, an email address we can use to send your credentials, and whether you want to receive section email.

How do I recover my user name or password

Go to the Member Area and click the Forgot Username/Password link at the bottom right. If your email address is in our system, a message will be generated with instructions on updating this information. If you don't get section email or the message is not received, contact [email protected] with your name, member number, an email address we can use to send your credentials, and whether you want to receive section email.